How Can I Place An Order With Captain Printing?

You can place your order directly through our website, where you’ll find a wide range of customizable products. If you need assistance, our support team is available to guide you through every step of the process.

Can I Pick Up My Order Locally?

Yes, we offer local pickup at our warehouses in Miami, FL. Select the local pickup option when placing your order online.

How Can I Track My Order?

Once your order has shipped, you’ll receive an email with tracking information. You can also log into your account on our website to check your order status.

What File Types Are Accepted For Artwork?

We accept PNG and PDF files for DTF transfers (PNG with a transparent background). For UV DTF stickers we also accept AI, PSD and EPS in addition to PNG and PDF. We recommend files be a minimum of 300 dpi to ensure high-quality printing.

What Are The Instructions For Applying DTF Transfers With A Heat Press?

Set the temperature to 307°F (153°C) with medium-high pressure. Position the transfer in the desired location on the garment. First press: Press for 12 seconds. Peel: Let the film cool completely and peel cold. Second press: Press again for 12 seconds for added durability.

How Should I Care For Garments With DTF Transfers?

Wash inside out with cold water. Avoid bleach or fabric softeners. Air dry or tumble dry on low. If ironing is necessary, do so on the reverse side or place a cloth between the iron and the design.

How Can I Ensure My Design Is Suitable For DTF Printing?

For best results, upload high-resolution files (minimum 300 dpi) in PNG or PDF format with a transparent background. Our team can advise on any additional adjustments or requirements.

What If I Experience Technical Issues With My Order?

If you encounter any issues with your order, please contact us immediately. We will do everything possible to resolve the issue and ensure your satisfaction.

Refund Policy - Captain Printing - Embroidery & DTF Printing

Refund Policy

At Captain Printing, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, please reach out to us, and we’ll do everything possible to make it right. By placing your order, you agree to our Privacy Policy and acknowledge our Shipping, Return, and Refund Policies.

Refunds & Reprints

We offer a 30-day refund and reprint policy. If you encounter any issues with print quality or adherence, please contact us at 305-930-4700 within 30 days of receiving your order. We’ll gladly reprint any order where there’s an issue with the quality of our work. However, this policy does not apply to low-resolution or poor-quality files provided by the customer.

For reasons other than print quality, all refund or reprint requests will require approval from our management team.

Important Notes:

For DTF Transfers, UV DTF, Sublimation Transfers, and Stickers, please ensure that your artwork meets our design requirements before submission.
Verify that all shipping details, including your address, are accurate before confirming your order. You will receive an order confirmation email to double-check these details.

Please Note:
We do NOT offer refunds for delays caused by shipping carriers.

Late or Missing Refunds

If you haven’t received your refund within 7 business days:

First, check your bank account for any pending deposits.
Contact your credit card company, as it may take additional time for the refund to be processed.
Next, get in touch with your bank, as processing times can vary.

If you’ve done all of the above and still haven’t received your refund, please contact us directly for assistance.

Thank you for choosing Captain Printing, where we’re committed to providing you with high-quality products and exceptional service.