How Can I Place An Order With Captain Printing?

You can place your order directly through our website, where you’ll find a wide range of customizable products. If you need assistance, our support team is available to guide you through every step of the process.

Can I Pick Up My Order Locally?

Yes, we offer local pickup at our warehouses in Miami, FL. Select the local pickup option when placing your order online.

How Can I Track My Order?

Once your order has shipped, you’ll receive an email with tracking information. You can also log into your account on our website to check your order status.

What File Types Are Accepted For Artwork?

We accept PNG and PDF files for DTF transfers (PNG with a transparent background). For UV DTF stickers we also accept AI, PSD and EPS in addition to PNG and PDF. We recommend files be a minimum of 300 dpi to ensure high-quality printing.

What Are The Instructions For Applying DTF Transfers With A Heat Press?

Set the temperature to 307°F (153°C) with medium-high pressure. Position the transfer in the desired location on the garment. First press: Press for 12 seconds. Peel: Let the film cool completely and peel cold. Second press: Press again for 12 seconds for added durability.

How Should I Care For Garments With DTF Transfers?

Wash inside out with cold water. Avoid bleach or fabric softeners. Air dry or tumble dry on low. If ironing is necessary, do so on the reverse side or place a cloth between the iron and the design.

How Can I Ensure My Design Is Suitable For DTF Printing?

For best results, upload high-resolution files (minimum 300 dpi) in PNG or PDF format with a transparent background. Our team can advise on any additional adjustments or requirements.

What If I Experience Technical Issues With My Order?

If you encounter any issues with your order, please contact us immediately. We will do everything possible to resolve the issue and ensure your satisfaction.

Help & Support

How Can We Help You?

Everything about ordering, patches, files and shipping — answered.

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Need more help?

Mon–Fri 9am–6pm. Average 5 min response on WhatsApp.

Order Tracking

Order Support

Easily track your order status from placement to delivery. Once your order is confirmed, you will receive an email with your Order ID and details. You can use this information anytime to check the latest updates on your order, including production progress and shipping status. For a faster experience, you can also log in to your account and view all your orders in one place.

How do I track my order?

You can track your order by entering your Order ID and billing email on the Order Tracking page, or by logging into your account and checking the “My Orders” section.

Where can I find my Order ID?

Your Order ID is sent to your email after placing the order. It is also available in your account dashboard if you created an account.

Why is my tracking not updating?

Tracking updates may take some time after shipment. If there is no update for more than 24–48 hours, please contact support.

What do different order statuses mean?

Processing means your order is being prepared, In Production means printing is in progress, and Completed or Shipped means your order has been dispatched.

What should I do if I can’t track my order?

First, check your email and spam folder. If you still can’t find your details, contact our support team with your name and order information for assistance.