How Can I Place An Order With Captain Printing?

You can place your order directly through our website, where you’ll find a wide range of customizable products. If you need assistance, our support team is available to guide you through every step of the process.

Can I Pick Up My Order Locally?

Yes, we offer local pickup at our warehouses in Miami, FL. Select the local pickup option when placing your order online.

How Can I Track My Order?

Once your order has shipped, you’ll receive an email with tracking information. You can also log into your account on our website to check your order status.

What File Types Are Accepted For Artwork?

We accept PNG and PDF files for DTF transfers (PNG with a transparent background). For UV DTF stickers we also accept AI, PSD and EPS in addition to PNG and PDF. We recommend files be a minimum of 300 dpi to ensure high-quality printing.

What Are The Instructions For Applying DTF Transfers With A Heat Press?

Set the temperature to 307°F (153°C) with medium-high pressure. Position the transfer in the desired location on the garment. First press: Press for 12 seconds. Peel: Let the film cool completely and peel cold. Second press: Press again for 12 seconds for added durability.

How Should I Care For Garments With DTF Transfers?

Wash inside out with cold water. Avoid bleach or fabric softeners. Air dry or tumble dry on low. If ironing is necessary, do so on the reverse side or place a cloth between the iron and the design.

How Can I Ensure My Design Is Suitable For DTF Printing?

For best results, upload high-resolution files (minimum 300 dpi) in PNG or PDF format with a transparent background. Our team can advise on any additional adjustments or requirements.

What If I Experience Technical Issues With My Order?

If you encounter any issues with your order, please contact us immediately. We will do everything possible to resolve the issue and ensure your satisfaction.

Help & Support

How Can We Help You?

Everything about ordering, patches, files and shipping — answered.

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Need more help?

Mon–Fri 9am–6pm. Average 5 min response on WhatsApp.

Artwork & File Requirements

Set Your Files Up for Perfect Prints.

Good files produce great patches. The most common cause of print quality issues is low-resolution artwork. Follow these guidelines and your patches will come out sharp, vibrant, and exactly as designed.

If your file needs cleanup — background removal, color adjustments, resolution upscaling — our design team can handle it at no extra charge. Leave a note at checkout.

What file format should I upload?

We accept PNG, AI, PDF, SVG, and EPS. Best results: PNG with transparent background at 300 DPI minimum. For designs with fine lines, small text, or complex shapes, vector files (AI or SVG) produce the sharpest edges. Do not mirror your artwork — upload it as-is.

What resolution does my file need to be?

Minimum 300 DPI at print size. Uploading a 72 DPI file and scaling it up will produce blurry, pixelated results. If you’re working in Canva, export as PDF for the best quality. If in Photoshop, set document resolution to 300 DPI before designing.

How do I ensure my colors print accurately?

We print in CMYK. If your file is in RGB, colors may shift slightly when converted. For brand-critical colors, include your Pantone or CMYK codes in the order notes and our team will match them precisely. Metallic finishes use PMS screen printing for exact color reproduction.

Do I need to remove the background from my design?

For TPU patches with a custom die-cut edge, yes — submit a PNG with a transparent background. This tells our system where to cut. If you submit a file with a white background, the white area will become part of the patch shape. Need help removing the background? Our team can do it for free.

What if I don't have a print-ready file?

No problem. Leave a note in the order comments describing what you need. Our design team can clean up your artwork, remove backgrounds, adjust colors, and prepare your file for print — all at no extra charge. Alternatively, use our free Gang Sheet Builder which has a built-in design tool.