How Can I Place An Order With Captain Printing?

You can place your order directly through our website, where you’ll find a wide range of customizable products. If you need assistance, our support team is available to guide you through every step of the process.

Can I Pick Up My Order Locally?

Yes, we offer local pickup at our warehouses in Miami, FL. Select the local pickup option when placing your order online.

How Can I Track My Order?

Once your order has shipped, you’ll receive an email with tracking information. You can also log into your account on our website to check your order status.

What File Types Are Accepted For Artwork?

We accept PNG and PDF files for DTF transfers (PNG with a transparent background). For UV DTF stickers we also accept AI, PSD and EPS in addition to PNG and PDF. We recommend files be a minimum of 300 dpi to ensure high-quality printing.

What Are The Instructions For Applying DTF Transfers With A Heat Press?

Set the temperature to 307°F (153°C) with medium-high pressure. Position the transfer in the desired location on the garment. First press: Press for 12 seconds. Peel: Let the film cool completely and peel cold. Second press: Press again for 12 seconds for added durability.

How Should I Care For Garments With DTF Transfers?

Wash inside out with cold water. Avoid bleach or fabric softeners. Air dry or tumble dry on low. If ironing is necessary, do so on the reverse side or place a cloth between the iron and the design.

How Can I Ensure My Design Is Suitable For DTF Printing?

For best results, upload high-resolution files (minimum 300 dpi) in PNG or PDF format with a transparent background. Our team can advise on any additional adjustments or requirements.

What If I Experience Technical Issues With My Order?

If you encounter any issues with your order, please contact us immediately. We will do everything possible to resolve the issue and ensure your satisfaction.

Help & Support

How Can We Help You?

Everything about ordering, patches, files and shipping — answered.

[wpdreams_ajaxsearchlite]

Need more help?

Mon–Fri 9am–6pm. Average 5 min response on WhatsApp.

Returns & Refunds

We Stand Behind Our Quality.

Every Captain Printing order comes with our quality guarantee. If there is a print quality issue or production error on our end, we will reprint your order at no charge.

Because patches are custom-produced to your exact file, we cannot accept returns for change-of-mind or file errors uploaded by the customer. Please review your artwork carefully before submitting.

What if my patches have a quality issue?

Contact us within 15 days of receiving your order with photos of the issue. If the defect is due to our production process, we will reprint your order at no cost and ship it priority. We take quality seriously and will make it right.

What if I uploaded the wrong file?

Customer-uploaded file errors are not eligible for free reprints. However, if you contact us promptly after ordering — before production begins — we can swap your file. After production, we can offer a discounted reprint. Always double-check your file before submitting.

My order arrived damaged — what do I do?

If your order arrived damaged in transit, contact us within 48 hours with photos of the packaging and the patches. We will reship your order at no charge. We package all orders carefully to prevent damage but will take full responsibility for transit damage.

How long do refunds take?

Approved refunds are processed within 3–5 business days and typically appear on your statement within 7–10 business days depending on your bank or card issuer. You’ll receive an email confirmation when your refund has been processed.