How Can I Place An Order With Captain Printing?

You can place your order directly through our website, where you’ll find a wide range of customizable products. If you need assistance, our support team is available to guide you through every step of the process.

Can I Pick Up My Order Locally?

Yes, we offer local pickup at our warehouses in Miami, FL. Select the local pickup option when placing your order online.

How Can I Track My Order?

Once your order has shipped, you’ll receive an email with tracking information. You can also log into your account on our website to check your order status.

What File Types Are Accepted For Artwork?

We accept PNG and PDF files for DTF transfers (PNG with a transparent background). For UV DTF stickers we also accept AI, PSD and EPS in addition to PNG and PDF. We recommend files be a minimum of 300 dpi to ensure high-quality printing.

What Are The Instructions For Applying DTF Transfers With A Heat Press?

Set the temperature to 307°F (153°C) with medium-high pressure. Position the transfer in the desired location on the garment. First press: Press for 12 seconds. Peel: Let the film cool completely and peel cold. Second press: Press again for 12 seconds for added durability.

How Should I Care For Garments With DTF Transfers?

Wash inside out with cold water. Avoid bleach or fabric softeners. Air dry or tumble dry on low. If ironing is necessary, do so on the reverse side or place a cloth between the iron and the design.

How Can I Ensure My Design Is Suitable For DTF Printing?

For best results, upload high-resolution files (minimum 300 dpi) in PNG or PDF format with a transparent background. Our team can advise on any additional adjustments or requirements.

What If I Experience Technical Issues With My Order?

If you encounter any issues with your order, please contact us immediately. We will do everything possible to resolve the issue and ensure your satisfaction.

Help & Support

How Can We Help You?

Everything about ordering, patches, files and shipping — answered.

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Need more help?

Mon–Fri 9am–6pm. Average 5 min response on WhatsApp.

Turnaround & Shipping

Fast Production. Nationwide Shipping.

Captain Printing operates an in-house production facility in Opa-locka, Miami. All patches are printed, cut, and packed on-site — no outsourcing.

Orders placed before 2pm Monday through Friday are produced the same day. You can pick up from our facility the same afternoon or choose nationwide shipping via USPS or UPS.

How does same-day production work?

Zero minimums — always. You can order 1 patch or 10,000 and receive the same professional quality. Use “Order By Size” for single patches, or the Gang Sheet Builder to mix multiple designs on one sheet.

Can I pick up my order at your Miami shop?

Yes. Our facility is at 13680 NW 19th Ave Unit 1B, Opa-locka, FL 33054. We’re open Monday–Friday 9am–6pm. Select “Local Pickup” at checkout. Same-day orders placed before 2pm are typically ready by 4–5pm. We text or email you when your order is ready.

Do you ship nationwide?

Yes. We ship via USPS and UPS to all 50 states. Orders go out same day for orders placed before 2pm. Standard shipping typically arrives in 2–5 business days depending on your location. Expedited options available at checkout.

Can I get a rush order outside normal hours?

Contact us via WhatsApp before placing your order. We handle urgent requests on a case-by-case basis and will confirm if we can accommodate your timeline. Weekend orders may be available for established clients — just ask.