DTF Printing Frequently Asked Questions
You can place your order directly through our website, where you’ll find a wide range of customizable products. If you need assistance, our support team is available to guide you through every step of the process.
Yes, we offer local pickup at our warehouses in Dallas and Houston. Select the local pickup option when placing your order online.
Once your order has shipped, you’ll receive an email with tracking information. You can also log into your account on our website to check your order status.
What file types are accepted for artwork?
We accept vector files (AI, EPS, PDF) and high-resolution images (PNG or TIFF with a transparent background). We recommend files be a minimum of 300 dpi to ensure high-quality printing.
- Set the temperature to 310°F (155°C) with medium-high pressure.
- Position the transfer in the desired location on the garment.
- First press: Press for 13 seconds.
- Peel: Wait 5 seconds and peel hot or cold.
Second press: Press again for 13 seconds for added durability.
- Wash inside out with cold water.
- Avoid bleach or fabric softeners.
- Air dry or tumble dry on low.
- If ironing is necessary, do so on the reverse side or place a cloth between the iron and the design.
For best results, upload high-resolution files (minimum 300 dpi) in formats such as PNG, TIFF, AI, or PDF. Our team can advise on any additional adjustments or requirements.
If you encounter any issues with your order, please contact us immediately. We will do everything possible to resolve the issue and ensure your satisfaction.
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Overnight DTF Printing & Embroidery
Embroidery Frequently Asked Questions
We accommodate orders of all sizes, with no minimum quantity required. Whether you need a single item or a large batch, we're here to help.
The cost depends on the complexity and size of your design, as well as the quantity of items. Smaller logos typically range from $10 to $15 per piece, while larger designs may start at $25. For a precise quote, please contact us with your design details.
You can email your design in formats such as PNG, PDF, or JPEG to support@captainprinting.com. If you don't have a high-resolution image, our team can assist in enhancing your design. After receiving your design and instructions regarding size and placement, we'll begin the digitizing process.
What file types are accepted for artwork?
We accept vector files (AI, EPS, PDF) and high-resolution images (PNG or TIFF with a transparent background). We recommend files be a minimum of 300 dpi to ensure high-quality printing.
Digitizing is the process of converting your design into a format that our embroidery machines can read. This involves mapping out the stitch path, thread count, and color sequence. We charge a one-time digitizing fee of $45. Once digitized, your design is stored for future orders without additional fees.
Our standard turnaround time is 5-7 business days from the approval of your design proof. For rush orders, please contact us at 305-930-4700 to discuss expedited options.
Yes, we offer free embroidery design assistance. If your logo needs touch-ups or if you need help creating a design from scratch, our team is here to help. All orders include a free design evaluation to ensure your final product looks amazing.
To maintain the quality of your embroidered apparel, we recommend machine washing in cold water with like colors, using a mild detergent. Avoid bleach and fabric softeners. Tumble dry on low heat or lay flat to dry. Iron on the reverse side if necessary, avoiding direct contact with the embroidered area.
For any additional questions or to start your order, please contact us at support@captainprinting.com or call 305-930-4700. We're here to assist you with all your embroidery needs.
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Overnight DTF Printing & Embroidery
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We offer custom DTF printing and embroidery for uniforms and unique designs. Quality, durability, and style to make your brand or team stand out. Make it memorable with us!
