Terms of Service

Welcome to Captain Printing! By using or accessing our platform, you agree to abide by these Terms of Service (“Terms”). This document serves as a legally binding agreement between Captain Printing and you regarding the use of our services, applications, software, products, and content. Your use of this website signifies your acceptance of these Terms, including our additional policies and procedures such as the Privacy Policy and Refund Policy. If you do not agree with these Terms, please refrain from using our website or services.

1. Definitions

• “Captain Printing,” “we,” “us,” and “our” refer to Captain Printing and its associated services.
• “User,” “you,” and “your” refer to any individual, company, or organization accessing or using the Captain Printing website or services.
• “Services” refer to all applications, software, products, and support provided by Captain Printing.

2. Services Provided

Captain Printing specializes in custom printing services. Our offerings include:

• Access to a free design tool for creating custom products.
• Order fulfillment, including production and shipping.
• Customer support for inquiries regarding orders and services.

Captain Printing acts solely as a service provider and is not responsible for how users utilize our products or services beyond what we directly provide.

3. Account Creation and Maintenance

To use Captain Printing’s services, you must:

1. Be at least 18 years old or meet the legal age requirements for entering a binding agreement.
2. Provide accurate and current information when creating an account, including a valid email address for communication.
3. Maintain the confidentiality of your account credentials.
4. Notify Captain Printing immediately if you suspect unauthorized access to your account.

We reserve the right to terminate or suspend your account for violations of these Terms. Account closures are irreversible, and all associated data will be permanently deleted.

4. Content and Intellectual Property

Captain Printing respects intellectual property rights and requires users to do the same.

• User Content: You retain ownership of content you upload, such as designs. However, you grant Captain Printing a non-exclusive license to use, store, and modify your content solely for service delivery.
• Restrictions: Only upload content you own or have permission to use. Infringing content may be removed, and your account could be suspended or terminated.
• License to Use Services: Captain Printing grants you a limited, non-transferable license to access and use our services in accordance with these Terms.

5. Use of Services

Captain Printing provides services “as is” and may experience occasional interruptions due to maintenance or unforeseen circumstances.

We are not responsible for customer complaints or claims arising from the products you sell or the content you create using our services. Any legal claims related to your products must be filed directly against you as the seller.

6. Product Details

While we strive for accuracy in product descriptions and images, variations may occur. If you receive a defective product, contact us within 14 days for resolution.

7. Payments and Fees

All orders require prepayment, including product costs, shipping fees, and applicable taxes. Payment verification is necessary for processing orders. Promotional discounts are subject to change at our discretion.

8. Order Issue Resolution and Refund Policy

Refunds and reprints are available for defective items only. To request a resolution:

1. Contact us within 14 days of delivery.
2. Provide your Order ID and photos of the defect.

Refunds are not granted for incorrect sizes, colors, or shipping addresses provided by the user. Requests are subject to review based on the production process stage.

9. Shipping Policy

Captain Printing ships globally. Shipping fees are additional and vary by location. While estimated delivery times are provided, delays caused by external factors are beyond our control.

Claims for lost shipments must be filed within 14 days of the order’s “Completed” status.

10. Disclaimer

Captain Printing disclaims all warranties, expressed or implied. We are not responsible for any damages resulting from the use or inability to use our services.

11. Limitation of Liability

To the extent permitted by law, Captain Printing is not liable for indirect, incidental, or consequential damages, including loss of profits.

12. Indemnification

You agree to indemnify and hold Captain Printing harmless from claims, damages, or liabilities arising from:

• Your use of our services.
• Breaches of these Terms.
• Intellectual property infringements.

13. Dispute Resolution

Disputes will first be addressed by Captain Printing support. Unresolved disputes will be handled through binding arbitration in [Your Jurisdiction], except for cases deemed non-arbitrable.

14. Changes to Terms

Captain Printing reserves the right to modify these Terms at any time. Updates will be posted on our website, and continued use of services indicates your acceptance of the revised terms.

15. Contact Information

For inquiries, contact us:

• Email: support@captainprinting.com
• Phone: +1 (305) 930-4700

By using Captain Printing’s services, you acknowledge and accept these Terms and agree to follow all applicable policies and guidelines.